How to Contact Etsy Customer Service: Phone Email Chat
As a seller on Etsy, Etsy accounts can be suspended due to many reasons. It could be a copyright or trademark. Customer or seller policy violations on your account. Good news when an Etsy Team informs you that your account is suspended can be temporary.
The permanent suspension is the biggest problem that sellers could face during selling physical or digital products online in Etsy platforme , disallowing you from continuing to sell or operate on Etsy.com. You can appeal to your account to try and get it running again, but Etsy can deny those requests.
Why etsy account suspended
- A copyright is something a creator can claim for an original work—and these can be hard to protect and prove.
- A Trademark is a picture, word, logo, design or phrase that someone has registered with the government. It’s easy to prove or disprove that it exists because there’s an active document that you can find that shows you.
- I’m going to include a youtube video in the shownotes of how you can do a trademark search using google and uspto.gov so you can make sure something you’re trying to use in your Etsy shop isn’t trademarked.
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An overdue Etsy balance
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If you’re selling items that aren’t qualified to be sold on Etsy.
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You can get suspended for disrespectful communication
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For a high rate of buyer complaints
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And for late shipping of your orders
How can I contact Etsy fast?
You can contact Etsy customer service if you have an Etsy account. The simplest way to contact Etsy is the online Help Center, which lets you chat or send an email. You can also request a phone call from Etsy to get help with buying or selling issues.
Instead try: Support@etsy.com
Etsy’s phone number: (888)659-3879
Link to Etsy’s article about suspensions: https://help.etsy.com/hc/en-us/articles/115015672628-How-to-Unsuspend-Your-Account
Sending Etsy Messages To Buyers: Examples and Templates
The message template
Thank you so much for your order!
We are preparing your order for production, and as soon as your item is ready to ship out, we will send you over a tracking number! Please note – if you ordered more than one item, it may be shipped separately and you may receive more than one package and tracking. Please allow 1–3 business days from the time an item is shipped for movement to show on your tracking number. If you are happy with your item we would love to receive your 5 Star review! We pride ourselves in making sure our customers love their items! Please be sure to reach out to us directly if you have any questions or issues with your order BEFORE leaving your review if you feel your item deserves less than 5 Stars, so we can help you if needed!
Thank you so much for supporting our small family run business!
We appreciate you very much!
Your name
Phone number
